The New ACT-Paragon
In December 2018, Jeff Ross, owner and CEO of Advanced Clinical Technology (ACT), made the spirited decision to purchase the assets of Paragon Service. This blending of two companies brings together the strength of Michigan’s biomedical powerhouse, ACT, and one of the nation’s most successful third-party anesthesia equipment specialty companies, Paragon Service.
The newly rebranded ACT-Paragon now offers a full menu of biomedical services for a wide range of health care environments from clinic and surgery centers to hospitals and the O.R. environment that expands well beyond the Michigan border. ACT-Paragon also offers new and refurbished equipment to outfit any of the aforementioned settings. ACT-Paragon is a source for new Mindray Anesthesia machines and monitors, refurbished Sterilizers, Surgical lights, Surgical tables, Stretchers, all makes and models of Anesthesia machines and much more. ACT-Paragon is a “one-stop shop” for customers whether they are outfitting a new surgical center or adding to an existing portfolio.
The mission of the newly rebranded ACT-Paragon is to provide innovative health care equipment solutions from the initial purchase and set-up through the ongoing maintenance of the equipment. ACT-Paragon prides itself on making the process as simple as possible for its partners and providing the best customer service available.
A TALE OF TWO COMPANIES
With 20 years of experience in the medical equipment field, Jeff Ross started Advanced Clinical Technology in 2009. Jeff Ross had a vision to create a company that could provide health care facilities with biomedical equipment services that would be able to support clinics, surgery centers and hospitals. By 2018, ACT had grown to service health care equipment at more than 50 facilities, maintaining a database that included tens of thousands of pieces of equipment and lending support on an asneeded basis to some of Michigan’s largest health care systems.
However, this story starts even earlier.
In 1991, Paragon Service was created following 10 years of anesthesia equipment sales and service. What started as a one-man operation grew into a successful company that marketed specifically to clients in perioperative environments and, more recently, the surgery center niche. Jeff Ross was Paragon Service’s first employee. Paragon Service specialized in anesthesia offering customers new Mindray anesthesia systems and monitors, as well as refurbished anesthesia systems from GE/Ohmeda, North American Drager and Penlon as well as a wide variety of monitoring solutions. Paragon Service also had a highly experienced service force in the Michigan/Ohio/Indiana region. Paragon Service was founded on the basic principles of excellent customer service and customer satisfaction. For over 20 years, they aimed to be the very best at providing innovative solutions for customers’ needs. Jeff Ross was an important part of the growth Paragon Service experienced. He designed some of the processes still being used today
Ross left Paragon Service and worked as an equipment coordinator and anesthesia tech at a local health system. Next, he went on to be Director of Operations for a Biomedical company that serviced 7 states. Growing and learning prepared him to start ACT in 2009. ACT enjoyed success and grew through the years behind its quality service and specialized expertise in regard to medical equipment.
With the purchase of the assets of Paragon Service in December 2018, another dynamic has been added to the ACT family. Along with an additional 70-plus hospitals and surgery centers, ACT-Paragon now provides a full Medical Equipment Management Plan (MEMP), Alternative Equipment Programs (AEP), life cycle planning, ASC consultations and the same service and support that its partners have come to admire and trust.